Shipping & Insurance How do you send the items? All orders will be shipped through EMS - Express Mail Service and will reach you within 3-10 Business Days. Shipping Costs: $19.99 for the first item, each additional item will be shipped for free. Insurance: In most sites Insurance is optional. In our site we are responsible for all our insured shipments. Insurance Costs: none What is the procedure for international orders? Just place the order, double check your details and that is all. We ship our Handcrafted sterling silver Judaica to the whole world. Are there any extra shipping charges (aside from the shipping charges mentioned at time of ordering) for large or heavy items, such as Wine Fountains or Seder Plates? There are no extra shipping charges what so ever. How long will it take for me to receive my order? Orders of will usually ship within 3-10 business days. In event a particular item is out of stock or unavailable, we will contact you to inform you of the options. Anyhow just after the order you will receive a confirmayion email and short after an email with your tracking number so you will be able to track the exact location of your new Judaica silverware. General questions: How exact are the weights of items listed on your site? As all our silver items are made by hand, there may be differences in the gram weight for each individual item. The weights are listed as an approximate guide - they can vary by about 2-5%. We can't guarantee that the item you receive will be the exact same weight as listed on the site. I am interested in buying in bulk. Do you offer deeper discounts if I buy in bulk? It depends but usualy we do. Fill in a contact us form or simply call us and ask to talk to an account rep. Can I order offline? Yes. Easy and simple, just choose one of the following options: 1. Fax order: Place an order, press the "Print this page" button, fill in your credit card details (on the paper) and fax the completed order to our USA-Toll free number - 011-800-517-77777 or +972-3-9237134. 2. Pay by check: Send your personal (or other) check by mail to us with the order form filled - Please DO NOT fill your credit card details in the order form (leave blank). The check should be addressed to: "ISL Trading LTD Ltd Ltd - Hadad Bros." Send the order + check to us: Hadad Bros. Exclusive silverware 32 Hibner street Petah Tikva Israel 3. Call us: We are ready to help you with any question, remark, request and of course to take your orders by phone 17 hours a day, from 9:00 am - 02:00 at night (Israel=GMT +2 time zone) or from 01:00 am-06:00 pm (Central USA &Canada time zone) from Sunday-Thursday. Silver Help and tips: Press here for answers to questions like: What is this "925 sterling silver"? My silverware is turning black. can I prevent it? How do I clean my silverware? How to remove candles wax from silver candleholders?
